Placing An Order
Placing An Order When Online Shopping
Online shoppers have a variety of options available to them
for placing an order. Online shopping is already rather
convenient for a number of reasons including convenience and
the ability to shop for items from retailers around the
world. The ability to place orders in a variety of different
ways makes online shopping eve more desirable for some
consumers. This article will discuss some of the options
available for placing an order when online shopping
including using the website to place the order, calling
customer service to place the order and faxing or mailing
orders.
Placing Orders Through The Website
One of the most popular options for placing orders when
online shopping is to place the orders directly through the
online retailer’s website. In most cases online retailers
offer the ability to add items to a virtual shopping cart
while browsing through the available items offered for sale.
After the consumer is done shopping he can review the
contents of his shopping cart and add, subtract or modify
the contents of the shopping cart as necessary before
proceeding to the checkout process of the online shopping
experience.
During the checkout process the consumer provides
information such as credit card information and billing
address as well as the address to which the consumer would
like the items shipped. The online shopper can choose to
have the item shipped to himself or to others. Although
shopping online is generally considered to be safe,
consumers should verify the website is being made through a
secure server which will protect sensitive information. One
way to do this is to look at the website address. Secure
websites start with https:// while websites which are not
secure start with http://.
Calling Customer Service To Place An Order
Online shoppers may browse for items online but may decide
to purchase items by calling a customer service
representative instead of placing the order online.
Customers may choose this option for a number of different
reasons. Some online retailers may not have an option for
completing the purchase online or these features may not be
functioning correctly and in these cases the shopper will
likely place the order over the phone. However, there are
situations in which a consumer may opt to call customer
service to place the order even when it is possible to do so
online. This may include situations in which the order is
particularly complex or situations in which the consumer has
questions he would like answered before placing an order.
Online shoppers who make a purchase this way should have all
of the necessary information available before contacting
customer service. This information includes the product
number, billing information and shipping information.
Faxing Or Mailing Orders
Online shoppers can also place orders by faxing or mailing
the order to the online retailer. The consumer may browse
for items online and even print the order form from the
online retailer’s website. Although this is not the most
common method of online shopping there are some consumers
who still use this method. One of the examples to using this
method is the ability to pay for an order with a check
instead of a credit card. A credit card will likely be
required for orders placed online or with a customer service
representative.
Customers who fax or mail an order form may have the option
of using a credit card to pay for the order but may also
have the option of using a check as well. This is ideal for
online shoppers who either do not have a credit card or do
not want to charge items to a credit card. Although there
are some advantages to this method of placing an order from
an online retailer there is one major disadvantage to this
method. This disadvantage is the order may take longer to
process than it would through other methods. When a customer
places an order through a website or on the phone the order
is typically processed instantly. However, when the consumer
mails the order form it may take a few days to arrive and
then may require extra time for processing. Even orders
which are faxed in may not be processed immediately despite
arriving quickly.
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